Vape Parts Mart Reviews

What are customers saying about us?

Ernie of New York - "5 stars to you and your staff. I’m a happy customer, thank you again!'
 Dave of Ohio - "Thanks for the quick shipping on my order and all the help with explaining things."
 Lisa of California - "I just wanted to let you know how great your customer service is and your products."
 Mollie of Texas - "You've been more helpful than any of my local smoke shops...you guys are the best!"
 Mark of Iowa - "Expert, excellent, super friendly and knowledgeable staff. Please give this man a raise and promote him quickly as he sold me up and back down. Didn't try to upsell too much but also showed me better models and did it politely. five stars *****"

 

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3 Responses

  1. I love vape parts mart for its variety, awesome prices and shipping. However… I have been let down recently, experienced issues with my purchase such as, Vapepartsmart not receiving my payment which was all good from my side, having to wait a few days before I hear back from my customer service email exchange. I am not satisfied with the time it takes for customer service to get back to me. I now have to wait an extra 2 OR 3 weeks (international shipping) for my vape to arrive. In total I will have waited more than 1 month in total. I hope this is just a one off, because I know these things happen and I do love Vape Parts Mart and want to continue getting my vaping supplies from here. Please fix this issue so that other international customers do not have to go through this. Many thanks!

  2. William Armstrong

    Vape Parts Mart makes great products but your communication turnover is very slow. It takes almost a week to receive a response to an inquiry. This issue alone might make me look elsewhere for vape products.

    FYI: Im trying to return something but I have to contact the company first to initiate the process. So far, this is a timely process.

  3. RG

    5 stars. I placed two seperate orders and a product from each order was defective (product issue). Vape Parts Mart handled it perfectly and had replacements shipped next day! Won our business and we will recommend to all our friends!

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