The statements, vaporizers, and parts shown on this website have not been evaluated by the US Food and Drug Administration (FDA). These vaporizers and associated parts are not designed to diagnose, cure, prevent, or treat any disease. Before using a vaporizer, please consult with a licensed health care provider. If you use a vaporizer, you do so at your own risk. Inhalation is inadvisable and may potentially be harmful. Any comments from user submitted reviews found on this website are related to the users own personal experiences, and are not endorsed, reviewed, or necessarily shared by VPM.com. Vaporizing does not necessarily eliminate any and all toxins found in vaporized substances, so much care should be taken prior to use. It is inadvisable to use these products for tobacco which contains nicotine, a chemical known to the state of California to cause birth defects or other reproductive harm. You must be 21 or older and respect all local laws to purchase a Vaporizer or components. By using VPM.com, you acknowledge and agree to this before making any purchase.
Returns and Exchange Policy
Before placing an order through our store, we recommend carefully researching the product you intend to purchase. Any return/exchange must be unused and in brand new condition. If you would like any additional information about a product before making a purchase, please contact us. We have a team of friendly and experienced staff standing by who are happy to help you find the perfect vaporizer.
If you believe your item may be defective, please contact us for a warranty claim within 30 days of purchase. Our return policy is listed below; please read thoroughly, and contact us if you have any questions.
ORDERS RETURNED WITHIN 30 DAYS
Any/all items purchased from Vape Parts Mart (VPM) and/or any of its affiliates must meet the following requirements to be eligible for a refund or exchange:
- Item(s) must be in original, brand new condition. Given the nature of vaporizers we cannot accept returns on used devices for health and safety reasons.
- All returns and warranties must be processed through the manufacturer
- Unused item(s) must be shipped back (to the manufacturer) within 30 days of the original delivery date.
- Return must include a the name of the buyer and order number for reference
- Buyer must understand and agree to pay for all shipping costs associated with returning the item(s). This includes non-reimbursement of any expedited shipping services selected at the time of purchase.
- We are not able to re-sell any items that have been opened or have broken seals. Buyer must understand and agree to a 15-50% processing and restocking fee for items that have been opened or have broken seals.
- Unused, unopened products are subject to a 15% processing and restocking fee. Item(s) must be returned in full or will otherwise incur additional processing fees. This includes parts and/or accessories.
- Note: returns of fillable items or parts such as cartridges, pods, chambers, etc., will not be accepted under any circumstances. This is in order to ensure hygiene and sanitation safety of the products.
Vape Parts Mart (VPM) reserves the right to deny any return or exchange and may request additional information as a condition of a return or exchange. If you have any further questions, please contact us by email at [email protected]
Buyers are responsible for all shipping costs associated with the return process. We strongly recommend you insure your package(s) and/or purchase delivery confirmation, as we are not liable for items that are lost or damaged while in transit. Non-standard shipping services purchased by the buyer in relation to the original purchase, including upgraded and international shipping, are the sole responsibility of the buyer and are non-refundable. You may expect your refund or exchange to process within two (2) weeks of the delivery date to us, assuming the above conditions are met; this includes credit card and money order refunds and exchanges shipped out. This return policy is only available to customers of the United States and/or Canada. For other countries outside of North America, please see our Foreign Country Return Policy.
ORDERS RETURNED AFTER 30 DAYS
Products are not eligible for return or exchange after thirty (30) days.
FOREIGN COUNTRY RETURN POLICY
Our foreign return/exchange policy is implemented on a case-by-case basis. Because of the rise of shipping costs, customs fees, and taxes, we do our best to accommodate such requests within our discretion, though always with customer satisfaction in mind.
Vape Parts Mart (VPM) reserves the right to amend this Return Policy at any time by posting the amended terms on this page. As well, Vape Parts Mart (VPM) and its affiliates reserve the right to refuse a return for any reason.
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We process and ship all orders within 24 hours (except Sunday). USA orders are typically delivered within 2-4 business days. International orders are delivered within 7-14 business days.